David Heath and the folks at LNLP rock! Long story short, David and Company went the extra mile and then some to ensure my customer satisfaction in their fulfilling a two-year old pre-order, including two personal telephone calls to me by David to explain what was going on and what they were doing to resolve the situation. In doing so, I learned a few things: 1. David Heath is a man of character and integrity with his business dealings. His word is his bond, and if he says he will do something, you can rest assured that it will be done, no matter how long it takes. 2. David's customers are his most valued business interest, and he will not hesitate to let you know it. 3. The folks that work with David share his passion for excellence in customer service and satisfaction. Honor, character and integrity. What a breath of fresh air! Thank you, David and Company!