By David Heath on Jul 20, 2017 at 2:52 AM
  1. David Heath

    David Heath Administrator
    Staff Member Support Staff

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    LnLP-Transports-2.jpeg

    Hi Everyone,

    We have some great news, thanks to the GREAT team I have and after almost 48 straight hours of coding and testing, LnLP now has the ability to combine Pre-Orders together. What this means is that you are now able to combine your active pre-orders with other active pre-orders. You may also then purchase already available products adding them to your pre-orders. This gives you the BEST possible shipping options.

    Changes to Pre-Orders: Normally once a pre-order had been activated you had 10 days to pay for your pre-order or it would be canceled by the system. We have decided to extend this to 25 days, more than double what it was. This we hope will give everyone enough time to plan and get the game they pre-ordered. There is one catch, it is possible but unlikely that a game on pre-order could become sold out before the 25 days are up. So the pre-orders are on a first come first serve basis. Once a Pre-Order been activated you will see a count down timer in your order history showing you how much time you have left until the activated Pre-Order automatically expires and the Pre-Order is canceled.

    New Feature for Pre-Orders: We now have an In The Works and Pre-Order categories on our store. This will allow you to view every game in that category. Products listed as In The Works can NOT be ordered. These are products that we have not decided if they will be produced yet or not. Pre-Order products can be reserved with NO money or credit card. Once the game is close to completed or completed the pre-order will be activated and an email is sent to have you make payment, and update your mailing address. You may cancel your Pre-Order at any time without any penalties.

    Pre-Order Display: On the product pages and on the category pages you will now see a number "Pre-Orders: 0000" that is the number of customers that have committed to buying the product. If the number is in RED that Pre-Order goal has not been yet if the number is in GREEN the Pre-Order Goal has been met. Yes, we know the green color is not showing up well and we will be correcting this soon so it easier to read.

    X-Maps - When your pre-order email(s) arrive you will be told if that game has X-Maps included or not.

    Battle Generators - Battle Generators are currently not included but you may add it to your order at checkout time.

    Tracking: All orders in your order history that have shipped should now contain a shipping ICON that will show you your tracking of your packages. Simply click on the icon and you will be taking to a page showing your order progress.

    Shipping for Our Euro Customers: We have partnered with Second Chance Games to handle LnLP Pre-Order fulfillment and any Kickstarter releases. This means once you pay for your shipping (at our reduced rates) it will include VAT etc. Let me be clear some countries may still charge VAT (Iceland, Norway Switzerland to name a few) and that is beyond our control but for most customers will find the shipping and either be cheaper or less or no VAT at all. Second Chance Games will also be carrying the full line of LnLP titles to better support of our customers.

    What Games Are On What Trucks: This was what we were told but we can't confirm this until the trucks arrive.

    Truck #1: Heroes of Normandy, Heroes of the Nam, Heroes of Falklands, Heroes of Motherland,
    Heroes of Defiance and Heroes of North Africa

    Truck #2: Day of Heroes, Heroes Against the Red Star, Heroes of the Pacific, Desert Heat 2nd Edition, Stalin's Triumph, Tank on Tank West, Tank on Tank East, Hollow cell and A Wing and A Prayer.

    Truck #3: Lock 'n Load Tactical Solo, Dark July 43, Noville Bastogne's Outpost, White Star Rising 2nd Edition, Pacific War, Falling Stars Beginners Game, Falling Stars Map Pack1, Falling Stars Adventure Module, LnLT Compendium Vol 2 Maps, NaW Compendium Map, Tank On Tank West Front Expansion, Tank On Tank East Front Expansion and some other odds and ends.

    Note: LnLT Hell Frozen Over parts will be here but they are waiting for layout as are the Tank On Tank Expansions as of July 20, 2017.

    Where Are The Games & When Will the Game Ship: The first container of games should arrive July 21, 2017, the second container on July 22, 2017, and the third between August 2-4, 2017. By arrive we mean at our warehouse.

    We were going to start shipping immediately has each truck arrived but now that you have the ability to combine your pre-orders to save on shipping we are going close out the pre-orders in the next 24-48 hours. Send out the emails allowing everyone to combine the orders they can. So expect the games to start shipping the week of July 31, 2017.

    I Need Help: If you have any questions or concerns please open a support ticket. This is the BEST way to get your issue addressed. You will need to have an account on our community forums to open a Support Ticket go to (http://forums.lnlpublishing.com/support-tickets/open). We will be checking this every day while we are at WBC but we have an entire warehouse crew that will be picking and packing orders.

    I hope this gives everyone a good update on where we are at.

    David
     

Comments

Discussion in 'News and Information from LnL' started by David Heath, Jul 20, 2017.

    1. David Heath
      David Heath
      No, sorry we did not receive any extra 3" boxes.

      David
    2. Scott Chisholm
      Scott Chisholm
      I think I must be mentally deficient. I can't figure out how to find my pre-orders on the new store front. Help?
    3. MichaelCD
      MichaelCD
      I just login to the store and then click View All Orders and it shows all my orders and in the status column it would say Pre-ordered.
    4. MichaelCD
      MichaelCD
      @David Heath , what is your confidence level that all games will be shipped and delivered before September 11th? I ask because I am moving at that time and would like to know if I need to put my new address or current address when the emails are received.

      Thanks.
    5. Scott Chisholm
      Scott Chisholm
      Thanks. I was surfing on my Kindle Fire last night and missed the hyperlink on that button. All is well!
      MichaelCD likes this.
    6. David Heath
      David Heath
      VERY high.
      MichaelCD likes this.
    7. David Heath
      David Heath
      The last container hit our warehouse today. ;) We have completed unloading the truck and will be getting the final games ready. If you wanted to pre-order something this is the time.
      MichaelCD likes this.
    8. MichaelCD
      MichaelCD
      @David Heath , I just received an email about one of my pre-orders that I placed in 2016 but when I click the link it just shows me the order. This is all the text says and then it just shows the items I ordered:

      Does this mean anything or just a system hiccup?
    9. Sgt Rock
      Sgt Rock
      Same for me this morning except my email only showed one of the four games I have on preorder.
    10. frank oliver
      frank oliver
      same here. 3 out of 17 orders. Cant take ant actions.
    11. gashlycrumb
      gashlycrumb
      Received the same email
    12. Pete Frederick
      Pete Frederick
      Yes - I've received 3 of the same emails: "We have received your Pre-Order for the products listed below. You have not been charged at this time for any of the Pre-Order products. Once these products are available you will be sent another email asking you to confirm your Pre-Order and pay for them at that time." That's only 3 of too many other pre-orders (LOL). How/when do we get to combine our pre-orders to save on shipping?

      Getting very close now! Exciting!!
    13. MichaelCD
      MichaelCD
      You know, now that I think about it, I can't recall if the X-Maps were on the order to begin with. Maybe that part was added and that is why the email was sent.
    14. frank oliver
      frank oliver
      MichaelcD I thank you are right. X-Maps
    15. Scott Chisholm
      Scott Chisholm
      Based on my past pre-orders, I believe what you are seeing is an acknowledgement that LNL recognizes your pre-order. When they are in a position to fill that pre-order, they send you a confirmation email to ensure you still want to purchase the product. That's when you actually pay for the product.

      They usually give you a few days (10?) to confirm the pre-order, after which they cancel it.

      Again, that's my experience.
      TXBlackRifle likes this.
    16. David Heath
      David Heath
      Hi Guys,

      Currently, Darren is adding all free X-Maps to customers that should receive them. I am pretty sure these are the emails you are seeing.

      David
      MichaelCD likes this.
    17. Herb
      Herb
      I have not received any emails about my pre-orders. I hope I haven't been over-looked!
    18. Pete Frederick
      Pete Frederick
      I've received about 4or 5 email notifications but that's not all of my pre-orders. But I don't think we can do anything yet.
    19. David K. van Hoose
      David K. van Hoose
      So far I have received four of my twenty-one pre-order notifications. In a holding pattern so that I can combine orders to save postage. Getting excited to get my hands on the games.
      Falkon00 likes this.
    20. frank oliver
      frank oliver
      Same here. 4 out of 21. I hope it doesn't take all week to get all pre-orders.
      David K. van Hoose likes this.

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