Really bad customer service.

Discussion in 'The Power of Us' started by Pedro Martinez Tellez, Nov 27, 2017.

  1. Pedro Martinez Tellez

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    I'm still waiting for an order added 25/08/2017. I've opened several support tickets, but I haven't received any answer about what happened with that order.

    I'm really surprised and upset about this. Should I accept I've lost €120?

    Please, excuse my bad English.
     
  2. Ron Belcher

    Ron Belcher Member

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    I am very surprised that this is happening to you, Pedro. I've found their support to be top notch.
    By placing your situation out here on this forum, as you have done, I am betting that it will
    generate a positive light and you will see retribution very soon! It is hard to tell you to remain
    optimistic on this, given the time span. However, try hard to remain positive and in optimum
    spirits!!!
     
  3. David Heath

    David Heath Administrator
    Staff Member Support Staff

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    Pedro,

    Open a support ticket with your order number and any old support ticket numbers. I look into this.

    David
     
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  4. Pedro Martinez Tellez

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    Hi all,

    I did, David. And I must say the response of the company has been very positive. The games are being sent again while they found what happened with the former order. I'm very satisfied now about the support I've received from LnL.

    Thanks all for your answers.

    Pedro
     
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  5. David Heath

    David Heath Administrator
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    Hi Pedro,

    Thank you for posting the above, we are again sorry for the problem.

    David
     
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