Main page down for maintenance?

Discussion in 'News and Information from LnLP' started by RommelDAK, Oct 27, 2017.

  1. RommelDAK

    RommelDAK Member

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    Oh no, I loaded my cart with fun stuff last night and then suddenly the site went down before I could complete my purchase! Is it really just down for maintenance? I am desperate to spend my money!

    John
     
  2. Eternal

    Eternal Member

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    I made order 22563 last night, but today after updating the site I found out that it disappeared. What happened to my order?
     
  3. David Heath

    David Heath Administrator
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    The store was moved to a newer faster server. The site will be back shortly.

    David
     
  4. RommelDAK

    RommelDAK Member

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    Thanks, David!
     
  5. RommelDAK

    RommelDAK Member

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    New system used, order placed! It did seem to lock up on the payment page, but I eventually reloaded. Even though it still indicated that the order had not been placed and those items remained in my cart, I checked under "order history" and it was there.

    My only worry is that it still says those items are in my cart. And I have yet to receive a confirmation email, but will post here when I do.
     
  6. David Heath

    David Heath Administrator
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    Hey,

    Open a support ticket with your order number and one of us will double check it now.

    David
     
  7. RommelDAK

    RommelDAK Member

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    Roger that! Banks shows the card was charged, so I *think* it's okay.
     
  8. RommelDAK

    RommelDAK Member

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    I have tried to open a ticket several times but it keeps telling me that there was an unexpected error. I had it marked as medium priority and I did check the knowledge base as it requested. That request disappeared when I returned, but still no go.
     
  9. RommelDAK

    RommelDAK Member

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    Tried again this morning but it still gives me an "unexpected error" when I try to open a ticket. Were I able to open one, it would say this!

    Howdy! David Heath on the forums suggested that I submit a ticket. I ordered two games and they show up in order history, but it never cleared my cart. I just checked again and they are still there.

    My order number is #22566.

    The card was charged so I think it's okay
     
  10. David Heath

    David Heath Administrator
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    I am working on the Support Tickets...... sorry about that delay.
     
  11. RommelDAK

    RommelDAK Member

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    Not a problem at all. And, just to be clear, I don't have a support ticket. I couldn't submit one.
     
  12. David Heath

    David Heath Administrator
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    Ok, the Support System seems to be fixed and working now so we should be back in business.

    David
     
  13. RommelDAK

    RommelDAK Member

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    Sorry, David, I am still sort of unclear on whether or not my order went through. I never did receive an email (I did submit a ticket).
     
  14. RommelDAK

    RommelDAK Member

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    Got the email, everything looks fine now!
     
  15. David Heath

    David Heath Administrator
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    Sorry support has been backed up, then I moved the servers so we were all playing catch up.

    David
     
  16. RommelDAK

    RommelDAK Member

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    Not a problem, I was just anxious to play!
     

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