Main page down for maintenance?

[RommelDAK]

Oh no, I loaded my cart with fun stuff last night and then suddenly the site went down before I could complete my purchase! Is it really just down for maintenance? I am desperate to spend my money!

John

 

[Eternal]

I made order 22563 last night, but today after updating the site I found out that it disappeared. What happened to my order?

 

[David Heath]

The store was moved to a newer faster server. The site will be back shortly.

David

 

[RommelDAK]

Thanks, David!

 

[RommelDAK]

New system used, order placed! It did seem to lock up on the payment page, but I eventually reloaded. Even though it still indicated that the order had not been placed and those items remained in my cart, I checked under "order history" and it was there.

My only worry is that it still says those items are in my cart. And I have yet to receive a confirmation email, but will post here when I do.

 

[David Heath]

Hey,

Open a support ticket with your order number and one of us will double check it now.

David

 

[RommelDAK]

Roger that! Banks shows the card was charged, so I *think* it's okay.

 

[RommelDAK]

I have tried to open a ticket several times but it keeps telling me that there was an unexpected error. I had it marked as medium priority and I did check the knowledge base as it requested. That request disappeared when I returned, but still no go.

 

[RommelDAK]

Tried again this morning but it still gives me an "unexpected error" when I try to open a ticket. Were I able to open one, it would say this!

Howdy! David Heath on the forums suggested that I submit a ticket. I ordered two games and they show up in order history, but it never cleared my cart. I just checked again and they are still there.

My order number is #22566.

The card was charged so I think it's okay

 

[David Heath]

I am working on the Support Tickets...... sorry about that delay.

 

[RommelDAK]

Not a problem at all. And, just to be clear, I don't have a support ticket. I couldn't submit one.

 

[David Heath]

Ok, the Support System seems to be fixed and working now so we should be back in business.

David

 

[RommelDAK]

Sorry, David, I am still sort of unclear on whether or not my order went through. I never did receive an email (I did submit a ticket).

 

[RommelDAK]

Got the email, everything looks fine now!

 

[David Heath]

Sorry support has been backed up, then I moved the servers so we were all playing catch up.

David

 

[RommelDAK]

Not a problem, I was just anxious to play!