USPS No Longer Accepting Packages to Suspended Countries

David Heath

Staff member
Oct 14, 2014
Pueblo West, Colorado
The USPS no longer accepting Packages items to suspended countries (effective 4/3/20)

Till now, we've been able to accept, process, and enter items to all of the countries that we process mail and parcels too. Effective this Friday, April 3, we can no longer enter items to the countries listed below. We would ask if at all possible that customers refrain from sending these items to IMS as it will quickly create a backlog. Any items received here will be held and then released upon lifting of the suspensions. Note that we've made an inquiry relative to instructions for securing postage refunds for returned pieces and will pass that info along when we get updates.

Here's the release received from the United States Postal Service (USPS) this afternoon (4/1/20):


The Postal Service™ received notice that various postal operators are no longer able to process or deliver international mail or services originating from the United States (U.S.) due to service disruptions related to the COVID-19 pandemic.

As a result, the Postal Service is currently unable to accept items destined for affected countries at any Post Office® or postal facility location, effective April 3 until further notice.

Customers are asked to refrain from entering items addressed to any of the below countries into the USPS system effective immediately:

  1. Cayman Islands
  2. Chad
  3. Ecuador
  4. French Polynesia
  5. Honduras
  6. India
  7. Kuwait
  8. Libya
  9. Madagascar
  10. Maldives
  11. Mongolia
  12. New Caledonia
  13. Panama
  14. Peru
  15. Samoa
  16. Saudi Arabia
  17. South Africa
  18. Bolivia
  19. Sri Lanka
  20. Zimbabwe

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

For already deposited items, other than GXG, Postal Service employees must endorse them "Mail Service Suspended - Return to Sender" and then place them in the mail stream for return.

For any returned item bearing a customs form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may remail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings "Mail Service Suspended - Return to Sender."

Unless otherwise noted, service suspensions to a particular country do not affect the delivery of military and diplomatic mail.

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