Thanks David. Everybody is wishing you and your family nothing but good outcomes and recovery. Let's put all our Heroes of the Motherland issues aside for the moment. I might still suggest - in the spirit of positive support for a system I really enjoy and your business efforts that I still want to support - that when the smoke clears for you personally, this might be a good time for you and your LnL colleagues to perhaps do a quick reality check/ assessment of how your loyal customer base may be perceiving things. There are threads on BGG, for example, that speak to order and registering issues such as raised in this thread, as well as responsiveness issues. Simple emails posted here on the LnL site as delays occur would seem to address a lot of these concerns; and they don't need in any way to invade your personal privacy - that's none of our business. I think the issue is perception. As another LnL loyalist said to me in an offline email, "(LNL) seems to find the time to post notices promoting their positives, but leave the direct responses from customers in limbo."
I'll keep my current orders placed as is, David - I want to see your resurrection of LnL thrive. I truly think a tweaking of the interaction culture between LnL and its customers would really be a useful exercise at some point in the near future. You guys are still riding on the wave of loyalist support - a support that with a few tweaks can be even more sustainable.
Best wishes for you and your family, David.