Why, Thats Exactly What GMT did when their entire counter run for Great Battles of Alexander was crappy, they replaced every single countersheet for every single person that ordered the game! But then again GMT is a cut above the rest so no worries. Because with good quality control, this becomes next to impossible, having errors/misprints is not excusable, having the production company lie to you, and send you inferior material can happen and did happen to GMT, and they still made it right, basically erasing a large portion of the profits for one of their most popular games. C'mon guys your better than that and you know it!