HoN pre-order still waiting

[svmariscal]

Hi everybody, I am new here at the forum, I hope it's ok to post my question here. I am one of the backers of the kickstarter campaign and I just signed in after receiving an email with instructions (which I followed) to carry my order over to the new store. It's been over a week since I opened my ticket and I still have no news from staff, only my ticket is now in "Customer extended support", which I have no idea what it means. Is this ok or should I start to worry?

Thanks.

 

[David Heath]

No need to worry we just have a lot of customers do the same thing. Jason will get to you as soon as he can.

David

 

[svmariscal]

Whoa, that was fast! please take your time, I'm in no hurry. I just wanted to make sure I didn't make any mistakes with my ticket.

Thanks a lot.

 

[David Heath]

No I am sure you didn't make any mistakes Jason is just pretty backed up. Please feel free to contact us or post whenever you too.

David