Hell Frozen Over X-Maps

[lucky henry]

It was my understanding that the Hell Frozen Over X-Maps would be included at no cost when I pre-ordered the game. A couple of days ago I got the email to pay for the game, and I did. Today I got an email to pay for the X-Maps....for $25.71 including postage.

The X-Maps should be included with the game at no additional cost or postage.

 

[Stéphane Tanguay]

Mine were included with my preorder. I actually got two separate email today, one to pay for the game and one to pay for the maps but the price for the latter was 0$ so this is probably just a hiccup in your case. Opening a support ticket is the way to resolve that, not voicing the problem in the forum.

 

[lucky henry]

"Voicing the problem in the forum" is the only way to let other customers know to watch for this problem.

 

[Rydo]

"Voicing the problem in the forum" is the only way to let other customers know to watch for this problem.

Don't worry

BTW i remember that when you have to confirm your order you have to confirm for the X-maps too as if you're purchasing them.

This way i got X-maps for HATRS.

 

[JLPreiser]

Mine were included with my preorder. I actually got two separate email today, one to pay for the game and one to pay for the maps but the price for the latter was 0$ so this is probably just a hiccup in your case. Opening a support ticket is the way to resolve that, not voicing the problem in the forum.

Same here. No problems at all.

 

[David Heath]

Hi Everyone,

We had one other customer with this problem, normally this happens if a person approves one pre-order without adding the second pre-order first. In any case please open a Support Ticket and we get you fixed up.

David

 

[lucky henry]

I opened a support ticket and the fine folks at LnL took care of the problem. Got it in the mail today. Great customer service!

 

[David Heath]

That is great news, please let us know what you think of the game.

David