How to Report a Bug or Issue.

[Dave 'Arjuna' O'Connor]

We want to know if you encounter a bug or an issue with the game. However, to make good use of your and our time please consider the following points.

• If we can't identify and repeat the behaviour we can't fix it. So make sure you can repeat the issue before reporting.
• Check to see if the issue has already been reported. If so, see if it's been fixed. If not add your report to the existing thread.
• Report the issue in this Game Support SubForum - not in the general forum.
• We need to know what dialogs were open.
• We need to know the exact steps that led to the error.
• A picture is worth a thousand words. So include a screen dump, preferably one annotated to highlight the issue. It doesn't need to be a piece of art, but a few arrows and some text can go a long way.
• For us to track down the bug we need a saved game or recording. In fact it's best if we have a save showing the issue and one taken just before it occurs. So SAVE EARLY, SAVE OFTEN. Use the AutoSave feature. Save before critical decisions - ie when you issue orders.
• Be patient.

Thanks for your cooperation.

 

[Dave 'Arjuna' O'Connor]

Oh one other thing. Sometimes we may ask you to provide a DX Diag report. This is a system dump of data about your Direct X graphics and other related hardware setup. See this thread on how to provide one:
http://forums.lnlpublishing.com/threads/how-to-get-a-direct-x-dialog-file.885/

 

[Dave 'Arjuna' O'Connor]

When describing what you did can you please ensure you use the same terminology for the user interface items that we use. If it's a dialog, then please use the dialog title as it appears on the screen. that will help in quickly understanding the problem and avoid confusion or misinterpretation. Thanks

 

[Dave 'Arjuna' O'Connor]

Oh and did I mention that a picture is worth a thousand words. Screen shots please!

 

[Dave 'Arjuna' O'Connor]

Please one bug/issue per thread. Thanks.