The International Orders Are Away and the Process

Discussion in 'News and Events' started by David Heath, Sep 14, 2017.

  1. TerryB

    TerryB Member

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    You guys are lucky! Enjoy the games

    I've just been told by customer support that despite "The orders sent with our private carrier are sent by air " and having been sent on the 14/10 (Our international orders have now been sent.) my order still hasn't got to Second Chance 1 month later.

    So there's still gonna be at least another 2+ week delay.

    I'm a little disapointed....
     
  2. David Heath

    David Heath Administrator
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    Hi Glow_Worn,

    Yes, the process will need some adjustments and we will work to improve it.

    David
     
  3. David Heath

    David Heath Administrator
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    Hi Terry,

    I talk with the warehouse and see if I can see why this is taking longer.

    David
     
  4. The Plodder

    The Plodder Member

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    I think I may be in the same boat. Still no joy here when there's been at least 2 guys from NZ have received theirs 2 weeks ago, one is even the same city..
     
  5. David Heath

    David Heath Administrator
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    Hi Plodder,

    Please open a support ticket and I also discuss this in our Monday morning meeting.

    David
     
  6. The Plodder

    The Plodder Member

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    Thanks David, support ticket opened.
     
  7. Eternal

    Eternal Member

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    Today I received my order many thanks.
    Soon I will make video reviews of all these games in Russian.
     
    David Heath and Ty Snouffer like this.
  8. Juan Pablo

    Juan Pablo Member

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    I'm still waiting,

    On 7th of october I've received an email with a link to my order status. In the field "Tracking", I can only see "SHIPPED VIA IMS". What does IMS mean?.

    I have not received any new information. I hope to get my package soon.

    Pablo
     
  9. Alessandro Trovato

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  10. David Heath

    David Heath Administrator
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    Hello,

    It means that our private shipper has the package and it is either on the way to the gamer and Second Chance Games. Not all orders have tracking door to door.

    David
     
  11. Juan Pablo

    Juan Pablo Member

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    Thank you for the fast response. Looking forward to get my hands on the Solo module of LnLT :).

    Pablo
     
  12. TerryB

    TerryB Member

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    Just passing on this email I got yesterday. The wait is almost over, there is light at the end of the tunnel.

    To be clear the bold is my addition.
     
  13. Stefano G.

    Stefano G. Member

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    Arrived at last in Rome! :happy:...i also received from Second Chanche Game the same notice about shipping and, after 4 days, i have had my game! :)...great HoNA!!...and SOLO system.
     
  14. TerryB

    TerryB Member

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    Yes, mine arrived on Saturday too... all's well that ends well
     
    #34 TerryB, Nov 6, 2017
    Last edited: Nov 6, 2017
  15. Juan Pablo

    Juan Pablo Member

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    Mine arrived on Friday.
     

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