Not happy with handling of orders by LnL store

[ChuckB]

Hi,

I ordered NaW replacement counters through the LnL webstore on January 9. They were not marked as "pre-order" but appear to be available immediately (also in line with the messages here on the boards). Apart from the fact that I had to pay $12.35 for getting counters that were misprinted or forgotten in the games I already paid for), I have still not received the order, nor have I received any update regarding my order. I'm located in California (and it's my understanding that orders are shipped from Colorado), so I don't think close to 3 weeks(!) is an acceptable delivery time for something that likely fits into a padded envelope.
The webstore shows my order as "completed" but there is also a status "shipped" but then again, there is another order in my order history that also shows as "completed" that I received months ago. So, I have no idea what the (real) status or issue is - not a great customer experience, unfortunately. This has happened to me before, so it's not new but that does not make it better.

 

[David Heath]

Hi ChuckB,

Sorry for the delay but we had the Kickstarter orders arrive first and it has taken us this long to fulfill those orders. I will look into this tomorrow and see if there is any other problem. If you have not opened a support ticket please do so and leave your order number.

David

Hi,

I ordered NaW replacement counters through the LnL webstore on January 9. They were not marked as "pre-order" but appear to be available immediately (also in line with the messages here on the boards). Apart from the fact that I had to pay $12.35 for getting counters that were misprinted or forgotten in the games I already paid for), I have still not received the order, nor have I received any update regarding my order. I'm located in California (and it's my understanding that orders are shipped from Colorado), so I don't think close to 3 weeks(!) is an acceptable delivery time for something that likely fits into a padded envelope.
The webstore shows my order as "completed" but there is also a status "shipped" but then again, there is another order in my order history that also shows as "completed" that I received months ago. So, I have no idea what the (real) status or issue is - not a great customer experience, unfortunately. This has happened to me before, so it's not new but that does not make it better.