By David Heath on Aug 22, 2017 at 8:59 PM
  1. David Heath

    David Heath Administrator
    Staff Member Support Staff

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    The games have started shipping. There are a lot of orders so it will take up to a week for all the orders to be filled. If you have any questions please open a support ticket and let us know. So get your dice ready.

    David
     

Comments

Discussion in 'News and Events' started by David Heath, Aug 22, 2017.

    1. Dreux Barbier
      Dreux Barbier
      They said started shipping on the 22th, and the other post said they'd take a week to get them all out. I still haven't received a shipping notice. Are there just more than yall could get out in the week? I'm super anxious! Really looking forward to this game and the solo system!
      David K. van Hoose likes this.
    2. Tom Manning
      Tom Manning
      I,too,have not received any shipping e mails and it's been almost 2 weeks since my CC has been charged...Would appreciate an update.Thank you
      David K. van Hoose likes this.
    3. Tony Costa
      Tony Costa
      David Heath just called me on an unrelated matter but I did ask him what's going on with shipping the games.
      He is out of town so has limited internet access but the Lock n Load crew back home has been steadily working on picking, packing and shipping your games
      Basically they received many more orders than anticipated especially at the last minute and are working through them as best they can, taking the time to make sure everything get's shipped correctly.
    4. Tony Costa
      Tony Costa
      And I'll add this...remember they had 25+ major game titles printed all at that same time, so figure at least 500+ copies of each game plus being swamped with additional orders, and you can see they are trying to ship out thousands of games. They are basically a small family run business doing the best they can during unprecedented circumstances. I don't think any other wargame company has ever tried something on this scale, shipping 25+ titles all at the same time.

      I'll post this video again of the warehouse to give you guys an idea of what they are dealing with.
      Ron Belcher likes this.
    5. Tom Manning
      Tom Manning
      I realize y'all are working your asses off to get these out...but,concerning the late addition of last minute buyers,..isn't there a pecking order to how these games are shipped? if so,the later additions should make no difference to those who ordered earlier,right?
    6. Tom Manning
      Tom Manning
      Not trying to break 'em...just anxious to get the games..
      Thanks
      David K. van Hoose likes this.
    7. Captain Darling
      Captain Darling
      Like your thinking Tom those who ordered first should be top of the list for shipping priority..of course I am biased having ordered HoNA a couple of years ago!
      David K. van Hoose likes this.
    8. David Heath
      David Heath
      That sounds good consider that everyone also wants their orders combined over many pre-orders and is slowing down the pre-orders but saving the gamers a lot of money


      Sent from my iPhone using Tapatalk Pro
      David K. van Hoose likes this.
    9. Falkon00
      Falkon00
      David and his team have done us a great service by modifying their system to allow the combination of orders, and the adding of items to our orders... at the very least we owe him the courtesy of our patience. Your games and my games will arrive and be enjoyed... the day is near... let's give them the time they need to finish this large scale operation off properly and not rush and make mistakes.
      David K. van Hoose likes this.
    10. David Heath
      David Heath
      Guys, I want everyone to not just happy but thrilled with their games and LnLP. I have personally called over 60 customers to talk to you, hear your views and how we can improve our services. I do not think any publisher has printed 25+ at once and this with the attempt to combined orders are slowing a lot down but we are working as fast as possible.

      David
    11. MichaelCD
      MichaelCD
      This is one of those "Damned if you do, damned if you don't" situations.
      David K. van Hoose likes this.
    12. Tom Manning
      Tom Manning
      David...I understand your point about the combining of games....I guess the earlier expectations,then the unforeseen delays which seem to have piled up when we had expected shipments has caused my dismay...As you might understand these factors, coupled with the fact that the games have been in your hands for several weeks,makes waiting a difficult chore.If we didn't love playing your games,trust me on this one,we wouldn't be nearly as pissy..
      I appreciate the hard work that goes on in trying to get these out...but when one is looking from the outside in,it's a different perspective ....
    13. Tony Costa
      Tony Costa
      The line I wrote "especially at the last minute" was something I added, maybe I misinterpreted what David was telling me.
      It wasn't the best phone connection, I was outside at the school bus stop and then didn't sit down to post until more that an hour after the call so I tried my best to relay the gist of the conversation to keep you guys updated.

      I apologize if that line caused any more undue consternation or anxiety that your order could possibly be missed more delayed even further.
    14. Tom Manning
      Tom Manning
      Tony,
      Nah..forget it.i was never,ever know for my patience! Just want to get my old wrinkled hands on what I have been eagerly anticipating for months..My apologies if I sounded pissy..not my intention...but,if you could do me a solid and get my to thevhead of the class..it would be much appreciated! LOL!
      David K. van Hoose likes this.
    15. David Heath
      David Heath
      Well, maybe but I understand gamers want their games. Normal companies do one game or maybe two but we have 25+ games so it's going to take a bit.

      David
      MichaelCD likes this.
    16. Jeff Rodrigues
      Jeff Rodrigues
      In light of the large amount of late orders that have come in, I have to confess that there's a growing concern that I have. After pre-ordering two items in December and one item in March, and after having submitted my payment for all of these items around the middle of this month, and after still waiting on confirmation of my ordered items to ship as I write this post, in light of the large unexpected amounts of recent orders from others, I'm starting to have a concern if there will even be enough inventory for my pre-ordered items to ship. It won't look good if this should happen.
      David K. van Hoose likes this.
    17. stanthecaddy019
      stanthecaddy019
      Hi David--

      First of all, thank you for all the hard work you and your team are putting in on this effort. It certainly looks like a huge undertaking and we appreciate all you guys have done to make this happen.

      Am wondering, if time permits, a little bit more clarification on the logistics might help soothe folks' minds? I think a little bit of the concern might be that stock on items might run out before existing orders are filled? Put another way-- if a customer has already confirmed and paid for their preorders, are they locked in for those items or is there a possibility that item stocks may run out before orders can be filled given your current inventories? Thanks in advance for any clarification you might be able to provide, and thanks again for all the good work you guys do!
      David K. van Hoose likes this.
    18. Tom Manning
      Tom Manning
      I have a question,if you please..
      It was my understanding that all orders would be shipped together to a customer..am I right in this?
      If so,I got a shipping confirmation for 1 game pre-ordered,yet,heard nothing on the remaining 2 outstanding pre- orders..
      As you can appreciate,this is a little difficult to comprehend..can you please correct me if I am wrong.
      Thanks
      David K. van Hoose likes this.
    19. Tim Reece
      Tim Reece
      I haven't gotten an email from LnL and my LnL account doesn't have a tracking # listed yet, but because I have a premier UPS acct I got notification of a package coming from Colorado. I haven't ordered anything from CO other than some really cool looking war games, so I am pretty sure I will be a very happy man on Tuesday.
      MichaelCD likes this.
    20. David Heath
      David Heath
      Jeff and order or pre-order confirmation can not be made if there there is not enough inventory. So this should not be a problem


      Sent from my iPhone using Tapatalk Pro
      Ron Belcher and stanthecaddy019 like this.

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